Refund policy

Last updated: 18 October 2026

We want you to love your Seeld. If something isn’t right, this policy explains your options. It is in line with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits your rights under South African law.

1. Changed your mind (7-day cooling-off period)
Because you bought online, you may cancel your order and return the product for any reason within 7 days of receiving it.

  • Email hello@seeld.co.za with your order number to let us know you want to return it.
  • Return the product in its original condition and packaging where possible, with all parts and accessories.
  • You are responsible for the cost of returning the product to us.
  • Once we receive the product, we will refund the full purchase price within 30 days, using your original payment method.
  • If the product has been used, damaged or is missing parts, we may deduct a reasonable amount for this from your refund, as allowed by the CPA.

2. Faulty products (6-month warranty)
All Seeld products carry the CPA warranty of quality for 6 months from delivery. If your product is faulty, defective or doesn’t work as it should within this period:

  • Email hello@seeld.co.za with your order number, a description of the problem, and photos or a video showing the fault.
  • We will arrange the return at our cost.
  • Once we have confirmed the fault, you may choose a repair, a replacement or a full refund.
  • If a repaired product develops the same or a new fault within 3 months of the repair, we will replace it or refund you.

The warranty does not cover damage caused by misuse, accidents, unauthorised modifications, failing to follow the product instructions, or normal wear and tear.

3. Damaged or missing items on delivery
Please check your parcel when it arrives. If it is damaged in transit or something is missing, email hello@seeld.co.za within 48 hours of delivery with your order number and photos or a video of the parcel and product. This lets us claim from the courier and sort it out for you quickly. If you report it after 48 hours, we will still assess it as a faulty product claim under section 2.

4. Orders with Protective Packaging
Protective packaging is an optional add-on (included free with the 3-pack) that gives your order extra padding, a reinforced box and fragile handling to reduce the risk of damage in transit. It is a packaging upgrade, not insurance. If your order is lost or arrives damaged, whether or not you chose protective packaging, please contact us within 48 hours of delivery as set out in section 3, and we will handle it in line with your rights under the Consumer Protection Act.

5. Cancelling before dispatch
You can cancel your order free of charge before it has been dispatched by emailing hello@seeld.co.za. We will refund you in full.

6. Refunds
Approved refunds are paid to your original payment method. Depending on your bank, it can take a few business days to reflect after we process it. Delivery fees are refunded for faulty, damaged or incorrect items, but not for change-of-mind returns.

7. How to return
Do not send anything back before contacting us. Email hello@seeld.co.za first, and we will send you the return instructions and address.

Questions? Email hello@seeld.co.za and we’ll help.